Frequently Asked Questions

Do you have a question only? Please check our frequently asked questions section here first before sending a message. Chances are that you find your answer here. If you cannot find what you are looking for, please contact us here.

FAQ’s – Booking and payment options

We accept the following types of payment: Cash - VISA and MASTER Card - Bank transfers from Cook Islands based banks only - Cheques from Cook Islands based banks only
No, unless you have a Cook Islands bank account. We do not accept overseas wire transfers due to the high international bank transfer fees.
For all bookings, please fill out our contact form and we will get back to you with booking instructions.
For cancellations done more than 5 days prior the booking date we won't charge you at all. For cancellations done within 5 to 3 days prior to booking date we will charge you 50% of the total amount. For cancellations done 2 days or less prior to booking date, we will charge you 100% of the total amount.
No, there is strictly no refund on early returns.

FAQs – Scooter hire

We use Kymco Super 8 125cc scooters. Kymco is a Taiwanese company and has been producing quality motorcycles, scooters and ATV’s since 1963. They also produce the engine for BMW’s G450X Enduro bike. Kymco is one of the leading scooter manufacturers for the European and American market. The Super 8 125 bikes are great scooters for people who are used to ride bigger scooters and clutch bikes. They handle very well, but please note that the suspension on these scooters is firmer than on other smaller scooters and the roads can be pretty bumpy here (in case you or your passenger is very sensitive to a bumpy ride).
No, all rental scooters here are over 100cc (ours are 125cc) and you need a full motorcycle license in order to hire and ride a scooter in Rarotonga.
It is not about whether it is a scooter or clutch bike, it is a bout engine size. All rental scooters here are over 100cc (ours are 125cc) and you need a motorcycle license in order to ride these (as you do in any other country too).
If you do not have a motorbike license but are experienced in ridings motorbikes/ scooters, you will have to get your Cook Islands visitors motorbike license in order to ride a scooter in the country. To get the license, you will first have to pass a practical skills test at our shop which costs $5. This is for us to see that you know how to ride bigger scooters and to make sure you are safe. You will get a skills test completion paper from us which also allows you to drive to the police station to get your full license. At the police station you will have to pass a theoretical test as well as a practical test before getting your Cook Islands Motorcycle Visitors License ($40 all up at the police station). You will also have to bring your current car license and your passport with you.
If you are under 21 years old, you can only hire a scooter from us if you hold a full motorcycle license in your home country, no matter your experience level.
No, as long as your full motorcycle license shows clearly for any english speaking person that your license is a full motorcycle license, you do not need to get your Cook Islands motorcycle license. If in doubt you may want to check ith the licensing department at the police station
Yes, with a learners or restricted motorcycle license you are required to get your Cook Islands motorcycle license. However, you will not have to pass any tests. All you need to do is go to the licensing department at the police station during opening hours with your your license, passport and $20 and convert your motorcycle license into a Cook sialdns Visitors Motorcycle License. Only with a full motorcycle license you do not need to get your Cook Islands Visitors Motorcycle license.
No. Our company has a strict “experienced riders only” policy. “Experienced” means that you must ride bigger scooters or motorcycles on a regular basis.
With “experienced motorcycle or scooter rider only policy” we mean that you must ride bigger scooters or clutch bikes on a regular basis. If you have only ridden a scooter once or twice on holiday, this does not meet our “experienced rider only policy”. Our scooters are bigger, heavier and more powerful than other rental scooters here and the island has pretty bad road conditions and lots of roaming dogs.
Yes, children are allowed to ride on a scooter, as long as they sit behid the rider and wear an approved motorcycle safety helmet. We do not hire out children motorcycle helmets. The maximum total number of people (of any age) allowed on a scooter is two.
Yes, if you are visiting Rarotonga, you must wear a helmet, it’s the law. Only if you are a Cook Islands resident and are over 25 years old, you do not need to wear a helmet on a scooter.
No, we do not hire out clutch bikes, we hire out 125cc fully automatic scooters. However, our scooters are bigger, heavier and more powerful than most rental scooters on the island and they come with bigger wheels and tires which are better suited to the bumpy roads here.
No, all scooters need to be picked up from and returned to our office in Kavera during working hours.
No, all scooters need to be picked up from and returned to our office in Kavera during working hours.
We require VISA or MASTER Card details as bond for all scooter hire.
We require VISA or MASTER Card details as well as the card holders signature as a bond for all scooter hires. Without these details for the bond, we do not hire out scooters.
Excess on our scooters is NZ$550.00

FAQ’s Kayak + SUP hire

Yes, we deliver kayaks free of charge to your accommodation when you spend $60 or more per kayak.
No, we hire out kayaks but not stand up paddle boards.
No, you are not allowed to take our kayaks outside the lagoon.
No, we do not charge for life jackets when you hire kayaks from us.

FAQ’s – Bicycle hire

No, we do not hire out eBikes. We hire out mountain bikes, comfort bikes and 125cc scooters.
Yes, we hire out 24″ kids bikes These will be the right size for most kids aged 7 to 10. We do not hire out smaller bikes but we hire out children and toddler bike seats.
No, our bicycles do not have lights and we do not recommend cycling at night here as the roads are not well lit.
No, we do not have tandem bikes.

FAQ’s – Snorkeling

We only take out people on our snorkel trips who are competent swimmers in deeper, open water and experienced snorkelers. As we take you on our boat outside of the protection of the lagoon into deeper, fully open water, you have to expect some chop at the surface and you really want to be comfortable snorkeling in deeper water.
Yes, we take passengers and snorkelers on our boat dive trips, but it is imporant to know that on our dive trips, we cater for our divers, not for snorkelers and we choose the sites to accommodate our divers, not snorkelers. Some sites are equally good for diving and snorkeleing, others are not so good. All snorkeling during dive trips is unguided and unsupervised.
We only conduct outer reef snorkel trips when sea conditions are ok. As we take you on our boat outside the protection of the lagoon into deeper, fully open water, you have to expect some chop and swell. If we decide that conditions are too rough, we will cancel the trip (or postpone if possible) and you won't get charged.
Our snorkel trips o ahead rain or shine. We are in the tropics and it is normal that rains often. Only if sea condtions are too rough we will cancel the trip.